Course overview
What this course covers
Understand how to recognise warning signs, keep distance, use de-escalation techniques and report incidents in public-facing or lone-working roles.
This course explains the key workplace risks linked with Violence & Aggression Awareness and the controls normally used to manage them. Learners are guided through what to check, what to report and how this subject should be applied through local procedures, supervision and review.
Who Should Attend
Suitable for office workers, hybrid workers, managers, supervisors and support teams who need awareness of office safety, workstation risks, wellbeing and people-related workplace controls.
Learning Outcomes
- Explain why violence & aggression awareness matters in a workplace setting
- Identify common hazards, unsafe conditions and warning signs linked with this topic
- Recognise suitable controls, checks and safe working arrangements
- Understand what should be reported, escalated or stopped when conditions are unsafe
- Know how records, supervision and review support ongoing control
Course Content
- Warning signs
- Personal safety
- De-escalation
- Safe positioning
- Exit routes
- Calling for help
- Incident reporting
- Support after incidents
- Review of controls
Course Application Focus
Learners should be able to apply the course information to everyday workplace checks, follow local procedures, recognise when controls are missing or failing, and raise concerns before harm occurs.
Legal / Regulatory Context
Relevant UK context includes the Health and Safety at Work etc. Act 1974, Management Regulations, DSE Regulations where applicable and employer duties to manage workplace risks including foreseeable stress and office hazards.